Built by engineers, shaped by care providers

Why CareHub exists

Small and growing NDIS providers run on a patchwork: a rostering tool, a spreadsheet of worker checks, group chats for shift swaps, paper care records, a separate invoicing step, and payroll typed in again at the end. Each hand-off is a chance for an error that costs money or fails an audit.

We built CareHub around those problems. The aim is simple: record each visit once, and let everything else follow from it: the care record, the invoice, the claim, the pay run and the audit trail. Why CareHub sets out what that changes.

How we build

• Fail loud, never guess. If a price or pay rate is missing, CareHub says so and stops. It never invents a number.
• Rules as data. NDIS prices and award rates change every year. They are imported or entered, not hidden in code.
• Privacy by design. Participant data is stored in the Oceania region and never shared with advertising, analytics or AI services. Two-factor sign-in, the audit log and the privacy tools are on every plan.
• Tested before it is described. Every feature has written test cases and is checked in a browser on a desktop and a phone before we call it done.
• Plain honesty about scope. Where CareHub stops (for example claiming through the NDIA's API), we say so and show the workaround.

Where we are

CareHub is new. It covers rostering, the support worker app, care management, funding and billing (NDIS and Support at Home), workforce and SCHADS payroll exports, allied health, support coordination, SIL and the family portal. Things it does not do today, such as claiming through the NDIA's API or emailing invoices, are listed on each feature page.

The company

Proaktive Services (PROACTIVE Services UG (haftungsbeschränkt)) works in digital infrastructure modernisation, data platforms and AI solutions. Company details are in the Impressum, and more about the company is at proaktiveservices.de.